Privacy Policy

Introduction

This Privacy Policy describes how RiseJewels (“we”, “us”) collects, uses, stores, and shares personal information when you use our marketplace Services (website and related features). It should be read together with our Terms & Conditions.

Who we are

RiseJewels is operated by the team behind the platform identified at our website. For privacy requests, email [email protected].

Information we collect

Depending on how you use RiseJewels, we may process:

• Account data: name, email, password hash, shop name, preferences;
• Transaction data: order details, delivery information you provide, payment references (processing may be handled by payment partners);
• Content: listings, photos, reviews, messages sent through our messaging tools;
• Technical data: IP address, device/browser type, approximate location from IP, log and security records, cookies and similar identifiers.

How we use information

We use personal information to:

• Provide, secure, and improve the Services;
• Create and manage accounts, shops, and listings;
• Process orders, payments, and communications related to purchases;
• Detect, prevent, and investigate fraud, abuse, and illegal activity;
• Send service messages, security alerts, and (where permitted) marketing you can opt out of;
• Comply with law and respond to lawful requests.

Sellers, buyers & personal data

When you buy from a seller, the seller may receive information needed to fulfil your order (such as name and shipping address). Sellers should only use that information for the transaction and in line with applicable privacy laws. Buyers and sellers may be independent controllers of certain data in their relationship—we process data as described in this policy for the platform itself.

Sharing & processors

We do not sell your personal information. We may share it with:

• Service providers who help us host, analyse, email, or secure the platform, under contracts that require protection and limited use;
• Other users as needed to complete a transaction or comply with your instructions;
• Authorities when required by law or to protect rights, safety, and security.

We may also share aggregated or de-identified information that cannot reasonably identify you.

Cookies & similar technologies

We use cookies and similar tools to keep you signed in, remember preferences, measure performance, and secure RiseJewels. You can control cookies through your browser settings; some features may not work if you block essential cookies.

Security & retention

We use technical and organisational measures designed to protect personal information. No online service is completely secure. We retain information as long as needed to provide the Services, meet legal obligations, resolve disputes, and enforce agreements.

Your rights & choices

Depending on where you live, you may have the right to access, correct, delete, or export certain personal information, or to object to or restrict some processing. Contact [email protected] to submit a request. We may verify your identity before responding.

International transfers

We may process and store information in India and other countries where we or our providers operate. When we transfer personal information across borders, we take steps consistent with applicable law.

Children

RiseJewels is not directed at children under 13 (or the age required in your jurisdiction). We do not knowingly collect personal information from children.

Updates & contact

We may update this Privacy Policy from time to time. The “Effective date” at the top of this page will change when we do. For questions, contact [email protected].